The credit and collection clerks is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection techniques, legal claims, and the selective use of outside collection services.
The Credit and Collection Clerks must be able to do the following task in their job function:
- The credit and collection clerks notify or locate customers with delinquent accounts and attempts to secure payment, using postal services, telephone, or personal visit.
- They mail form letters to customers to encourage payment of delinquent accounts.
- They confer with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
- They notify credit department if customer fails to respond.
- They contact delinquent account customers in person.
- They record information about financial status of customer and status of collection efforts.
- They may order repossession or service disconnection, or turn over account to attorney.
- They may receive payments and post amount paid to customer account.
- They may use automated telephone dialing system to contact customers and computer to record customer account information.
- They may void sales tickets for unclaimed C.O.D. and lay-away merchandise.
- They may trace customer to new address by inquiring at post office or by questioning neighbors.
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