The Concierges need knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The Concierge need knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. The Concierges need knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. The Concierges need knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. The Concierges need knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. The Concierges need knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. The Concierges need knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
The Concierges give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. The Concierges must actively look for ways to help people. The Concierges talk to others to convey information effectively. The Concierges must be aware of others’ reactions and understand why they react as they do. The Concierges need the skill to understand written sentences and paragraphs in work related documents. The Concierges needs the skill to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. The Concierges needs the skill to manage one’s own time and the time of others. The Concierges needs the skill to communicate effectively in writing as appropriate for the needs of the audience. The Concierges need the ability to adjust actions in relation to others’ actions. The Concierges teach others how to do something.
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