As life turns to its most comfortable standpoint, most people would tend to go over the phone or search the Internet, if they have queries about the new equipments they purchased. Reading its guidelines on the manual is, well, now the last option. It is either people will look for a friend who is familiar with it or look for its customer service line.
This is where the industry of Customer Service became a success. It looks easy because you just answer some questions that are familiar to you, but it is a role that somehow reflects the whole company you are serving. In this career, you become a major representative of a certain company who made the product your customer is inquiring.
Customer Service Representative Manager is the one who supervises the customer service department. He handles difficult customers and oversees the overall performance of all the customer service representatives of the team. He provides proper training on the people under him.
Being a Customer Service Representative Manager does not really require a bachelor’s degree. Those who finished High School but have exceptional skills and know how to deal with people can have this job. However, those who acquired themselves a degree on business administration, international studies, mass communication and etc., can easily advance on making this a career.
The working condition of this career varies a lot. Some are working in a little spot of a supermarket or a department store that is reachable to the customers. Others are working in a call center just waiting for a call. Self-employment on this job is quite rare since you have to be associated with other companies and products to represent with. Travel is also rare, but it is necessary at times that you need to conduct workshops while training the other representatives.
Tell us about your experience as a Customer Service Representative Manager . How much you earned, who your employer was, how much education was required or anything that pertains to this career. Help others who are trying to enter into this field. All information is kept anonymous.