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The Funeral Director needs knowledge of principles and processes for providing customer and personal services. This includes customer needs, assessment, meeting quality standards for services, and evaluation of customer satisfaction. The Funeral Director needs knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. The Funeral Director needs knowledge of business and management principles involved in strategic planning, resources allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. The Funeral Director needs knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. The Funeral Director needs knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. The Funeral Director needs knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
The Funeral Director needs knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. The Funeral Director needs knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. The Funeral Director needs knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. The Funeral Director needs knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. The Funeral Director must be aware of others’ reactions and understand why they react as they do. The Funeral Director must actively look for ways to help people. The Funeral Director talks to others to convey information effectively. The Funeral Director must give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. The Funeral Director must adjust actions in relation to others’ actions.
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