The Hospitality Manager is the one to take charge in ensuring that the operations are run smoothly within the establishment like hotel. The Hospitality Manager must ensure that the guests are comfortable and pleased with their stay. This means that ensuring the rooms are always kept clean and have a comfortable atmosphere, the food is delicious and enjoyable, and the staffs are accommodating and helpful.
Although Hospitality Managers are mostly associated with hotels and motels, there are some that work in recreational campgrounds, RV parks, boardinghouses, youth hostels as well as inns. In addition to that, the Hospitality Manager’s duties may differ from one setting to the next, and is dependent on the size of the facility. With smaller facilities, Hospitality Manager oversees every aspect in running the facility. With bigger facilities, there are several Hospitality Managers and each of them oversees just a single particular department.
The Hospitality Managers must be the tactful, diplomatic and calm in dealing with irritable customers. Hospitality Manager needs strong communication skills when they are dealing with staff members and customers. The usual daily tasks involve dealing with the complaints of the customer, managing the stock and inventory as well as hiring and training of new staffs. Hospitality Manager can be demanding especially when dealing with some hard to please customers.
Tell us about your experience as a Hospitality Manager . How much you earned, who your employer was, how much education was required or anything that pertains to this career. Help others who are trying to enter into this field. All information is kept anonymous.