In today’s modern society, companies have specialized branches that deal with massive phone calls during a normal business day. This branch is commonly termed as outbound call centers. Below is the information to read on about the job description of an outbound call center agent.
Outbound call center agents are persons who are responsible with lead generation tasks. Call center agents handle with telemarketing emails or calls in order for lead generation.
Outbound call center agents mostly work for companies or industries with call center services and are mostly hired by large corporations which includes cell phone or telephone companies and credit card industries.
There are no particular educational requirements in becoming a call center agent. However, most outbound call center agents require aspiring candidates with a GED or a high school diploma or equivalent. Most companies provide their call center agents with a good amount of extensive training which typically last about two weeks before candidates are permitted to work. Call center agents should possess an intense work ethic and great sales record in order to gain promotions.
According to United States Bureau of Labor and Statistics, job prospects for outbound call center agents are great and are projected to grow by 18%. Additionally, call center agents earn about $8.68 to $9.74 hourly.
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