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Credit And Collection Clerk Job Description

The Credit and Collection Clerks must be able to do the following task in their job function:

  • The credit and collection clerks notify or locate customers with delinquent accounts and attempts to secure payment, using postal services, telephone, or personal visit.
  • They mail form letters to customers to encourage payment of delinquent accounts.
  • They confer with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
  • They notify credit department if customer fails to respond.
  • They contact delinquent account customers in person.
  • They record information about financial status of customer and status of collection efforts.
  • They may order repossession or service disconnection, or turn over account to attorney.
  • They may receive payments and post amount paid to customer account.
  • They may use automated telephone dialing system to contact customers and computer to record customer account information.
  • They may void sales tickets for unclaimed C.O.D. and lay-away merchandise.
  • They may trace customer to new address by inquiring at post office or by questioning neighbors.

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