Gaming Supervisor Job Description

The Gaming Supervisor supervises gaming operations and personnel in an assigned area. The Gaming Supervisor circulates among tables and observes operations.

Gaming Supervisor Objectives:

• The Gaming Supervisor ensures that stations and games are covered for each shift.
• The Gaming Supervisor is required to explain and interpret operating rules of house to patrons.
• The Gaming Supervisor may plan and organize activities and create friendly atmosphere for guests in hotels with casinos.

Gaming Supervisor Tasks:

• The Gaming Supervisor monitors game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• The Gaming Supervisor observes gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• The Gaming Supervisor maintains familiarity with the games at a facility, and with strategies and tricks used by cheaters used at such games.
• The Gaming Supervisor performs paperwork required for monetary transactions.
• The Gaming Supervisor resolves customer and employee complaints.
• The Gaming Supervisor greets the customers and asks about the quality of service they are receiving.
• The Gaming Supervisor establishes and maintains banks and table limits for each game.
• The Gaming Supervisor monitors stations and games, and moves dealers from game to game to ensure adequate staffing.
• The Gaming Supervisor reports customer-related incidents occurring in gaming areas to supervisors.
• The Gaming Supervisor explains and interprets house rules, such as game rules and betting limits, for patrons.

The Gaming Supervisor must have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The Gaming Supervisor must possess a good knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. The Gaming Supervisor must have knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. The Gaming Supervisor needs knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. The Gaming Supervisor needs knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. The Gaming Supervisor must have knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

The Gaming Supervisor must have knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. The Gaming Supervisor needs knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. The Gaming Supervisor uses mathematics to solve problems as most of the situations are to do with counting money and balancing out the table receipts. Often the Gaming Supervisor needs to be able to train others who work the table on how to proceed. The Gaming Supervisor works with the clients on a constant basis so they need to have good listening skills. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. The Gaming Supervisor needs to be looking for ways to help people and make their stay a pleasant one. The Gaming Supervisor monitors performances of themselves, other individuals, or organizations to make improvements or take corrective actions.

The Gaming Supervisor needs to be aware of others’ reactions and understanding why they react as they do in any given situation. Then the Gaming Supervisor needs to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. The Gaming Supervisor works with many different people and groups so they find that many different situations may occur and they must be ready to deal with each one appropriately to the satisfaction of the customers. Customers are the main source of income for the casino therefore the needs of the customers must be met in order to keep them returning. This is the top priority of the Gaming Supervisor.

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