The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests.
Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems.
- The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests.
- They provide information about services available in the hotel and in the community.
- They verify customers’ credit and establish how the customer will pay for the accommodation.
They promote and sell guest rooms.
- They review accounts of the guests who signs out.
- They receive payment for accounts.
- They balance cash accounts.
- They advise housekeeping which rooms have been vacated and are ready for cleaning.
- They keep an inventory of rooms reservations
- They respond to reservation enquiries
- Hotel front desk agents answer telephones and take messages and handle guest mail.
- They deal with customer complaints or refer dissatisfied customers to a manager.
- Hotel front desk clerks may also have administrative responsibilities, like in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor.