Cox Communications

Cox Communications Job Descriptions

Home to over 22, 350 employees in 2004 and still counting, Cox Communications or also known as Cox Cable (formerly Cox Broadcasting corporation) is a privately owned subsidiary of Cox Enterprise. The company provides telecommunications, cable television and wireless services in the United States. It is America’s third largest television provider with 6.2 subscribed customers including 2.9 million digital cable subscribers, 3.5 million internet subscribers and 2.2 million digital phone subscribers. Founded in 1962 headquartered at Lake Hearn Drive in Sandy Springs, Georgia, this telecommunications company had grown to having a revenue of $7.1 Billion in 2005.

Cox Communications Job Positions and Descriptions

• Cox Communications Field Service Representative Job Description

The Field Service Representative is responsible in every assignment tasked in the field. He or she utilizes computerized and electronic devices to trace any problem in the field. He or she investigates the cause of problem and advises the subscribed customers of any necessary repairs or corrections in the installed line of service. He or she documents the inspection and repair and reports the documents for fast-acting solutions.

Cox Communications Field Service Representative Job Salary: $19.67/hour

• Cox Communications Customer Service Representative Job Description

A Customer Service Representative serves as an interface between the company and the customers by assisting customers of their question, queries and complaints of the services. He or she checks and maintains customer accounts for verification purposes of the complaints. He or she makes reports of the complaints and submits it to the technical team for an earnest action. He or she maintains quality service given to the customers by solving immediately shallow problems in the line of service. This could include, balance check-up, account inquiry, paying bills and other non-technical problems.

Cox Communications Customer Service Representative Job Hourly Salary: $12.80/hour

• Cox Communications Technical Support Representative Job Description

A Technical Support Representative is responsible in taking the customers’ queries and complaints about technical issues including slow internet connection, interference, and other technical issues by the customers. He or she either gives and advise or makes a report of the complaint and submits it to the technical team for an in-house check-up or repair.

Cox Communications Technical Support Representative Job Hourly Salary: $13.78/hour

• Cox Communications Home Service Technician Job Description

A Home Service Technician is the one checking, repairing and trouble shooting a particular device that concerns the company’s line of service. He or she is a part of and sent by the technical team for an in-house check-up and repair of the reported complaint. He or she must have a good knowledge of the installed device and should have good problem-solving skills.

Cox Communications Home Service Technician Job Hourly Salary: $17.87/hour

• Cox Communications Inside Sales Job Description

Inside Sales Representative is responsible in the spreading the news of new company product or service. He or she coordinates with the customer service department and outside sales department to check for leads generated by subscribed customers. He or she collects data of the subscribed customers and introduce to them the new product or service by the company, this may include text blast or web promotions.

Cox Communications Inside Sales Job Salary: $42,400

Cox Communications Job Application Form Online

Please visit this link: http://www.cox.com

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