![]() |
Best Job Descriptions |
Job Descriptions, Company Profiles, Reviews and Career Advice |
![]() |
Join Our Career Advice Email Newsletter |
![]() |
|
Website: | Visit Company Website |
Established: | 1979 |
Employees: | 270 |
HQ: | Cedar Rapids, Iowa Area |
Reviews: |
0 Reviews Write Your Own Review |
J&P Cycles has developed vastly for more than 30 years with the help and loyalty of their customers. Every year, J&P Cycles must see to it that they are able to produce one of the leading mail-order catalogs in the motorcycle parts business, the Harley-Davidson catalog. In addition to this, the company also produces Metric Cruiser, Sport Bike, and Vintage catalogs for the pleasure of motorcycle fanatics.
The CSR duties include conversing with customers by telephone or personal conversation in a professional and polite manner; checks out records and enter customer information; processes sales orders for parts and accessories; processes catalog requests; responds to customer inquiries and carries out customer service; settle on and communicate prices for parts asked for; processes alteration of address information, order cancellations and changes and process returns; finishing any report that is essential to guarantee full and precise service and customer contentment; attending to objections and customer concerns, and bringing them to the notice of assigned superior for additional analysis and deliberation; resolutions customer service issues within a rational level of authority; demonstrates the skill to manage calls, and meet or go over customer needs and expectations; showing and understanding of the process of International customer orders; displaying growth of product and industrial knowledge as well utilization of the J&P; cycles catalog and web resources; and exhibiting suppleness in work program.
CSR Salary: $20,000.00-$30,000.00
The Technical Support Associate explains to customer the specifications, parts and accessories offered through J&P Cycles catalog and other sellers; assisting customers with problems pertaining to fitment of parts purchased from J&P Cycles, and discovers appropriate J&P parts required for repairs or desired revision; dealing out or arranging answers to customer messages received through the Tech email port via the Internet; assisting in the renewing and preservation of catalog or web site part fitment information and other projects requiring Technical personnel; upholding and updating technical information of the latest parts, service updates, and accessories by evaluating industry periodicals and web sites; assisting supplementary technicians and sales personnel with projects and questions; providing technical support or guidance to non-technical sales personnel; speaking with customers through phone, email or in person in a professional & well-mannered; look up records and update customer information; processes sales orders for parts and accessories and catalog request; answers customer questions and deliver customer service; determines and communicates prices for parts requested; processes alteration of address information; processes order terminations and changes; other duties and responsibilities of a technical support associate are just the same with the customer service representative but are not limited to those; and other additional tasks can also be assigned by the superiors during work course.
Technical Support Associate Salary: $30,000.00- $50,000.00
J&P Cycles is currently welcoming new applicants for their successful company. If you are interested in any positions appropriate to your skills and knowledge, you may email your resume to hr@jpcycles.com or visit this link for other job opportunities. http://jobs.jpcycles.com/Jobs/jobDetail.aspx?job=100
There are currently no reviews.. be the first to add a company review here. |