Mrs. Fields

by Publishing Team on October 20, 2010

Mrs. Fields Job Description

When it comes to snack foods, Mrs. Fields is one of the leading franchisers in the industry. This is also one of the largest and leading retailers of freshly baked specialty cookies and brownies in the country. Its continued expansion pushed the company to look for more highly qualified individuals to become part of its growing workforce.

Mrs. Fields Job Positions and Duties

  • Mrs. Fields Worker Job Description

As a worker at Mrs. Fields, the main duty and responsibility is to provide customers the highest form of customer service satisfaction which may include but not limited to taking and receiving orders, processing payments, giving the exact change and above all, responding appropriately to whatever the customer needs. Workers at Mrs. Fields also need to prepare the products on the menu list based on the company’s service philosophy. They must also follow the standards when it comes to maintaining the safety and cleanliness of the work environment at all times.

Mrs. Fields Worker Hourly Salary: $8.00

  • Mrs. Fields Cashier Job Description

Having an entry level position at Mrs. Fields as a cashier means you need to have the ability to operate point of sale terminals or cash registers depending on what particular equipment is at use at the store. Your main duty as a cashier is to process customer’s orders and perform inventory of supplies in your workstation. You also need to develop a comprehensive knowledge about all the products and services the company is offering because there are times when you need to answer some of the customer’s inquiries. It is also the duty of Mrs. Fields cashiers to balance all sales that went into the cash register. Additional job responsibilities including maintaining the cleanliness of the work area especially the counter to ensure safety in work area.

Mrs. Fields Cashier Hourly Salary: $8.00

  • Mrs. Fields Store Manager Job Description

Among the chief duties and responsibilities of Mrs. Fields Store Manager is to set up team work and dedication among the employees while making the customers feel like they are part of a big family when dining at the restaurant. Store Managers are responsible for managing the store’s daily operations by scheduling work shift among employees, conducting inventory of food supplies and ensuring that the company’s safety codes and security policy are being maintained. It is also their responsibility to evaluate, interview, and hire qualified employees and their assessment must be based on the hiring standards of the company. It is also within their power to conduct performance evaluation and appraisal, motivate and train staff, as well as take disciplinary action when necessary.

Mrs. Fields Store Manager Salary: $48,000

  • Mrs. Fields Assistant Manager Job Description

Assistant Managers at Mrs. Fields are under the supervision of Store Managers and since they are playing the important role as second in command, assistant managers have the duty of supervising all employees on his or her assigned shift. Other related responsibilities may include taking part in hiring personnel, orienting and or assessing the performance of employees, coach newly hired members about all the key areas of the operations and they are also in charge of implementing all the policies and operational guidelines of the company. Assistant Managers are also responsible for keeping the store premises clean using the company’s standard sanitation program. They also need to ensure that the highest standard for maintaining product quality and excellent customer service is being implemented.

Mrs. Fields Assistant Manager Salary: $32,000

  • Mrs. Fields Customer Service Job Description

The main requirement for Mrs. Fields Customer Service applicants is to have a positive personality, a clear and highly energetic voice, and he or she must also be customer service oriented. Customer Service needs to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also be well versed when it comes to product details, services, charges, and other related important information which will be relayed to customers whenever it is needed

Mrs. Fields Customer Service Salary: $8.00

Mrs. Fields Job Application Form Online

To find the available job positions at Mrs. Fields, visit the company’s website and contact the management for current job openings.

{ 2 comments… read them below or add one }

anonymous March 8, 2011 at 12:14 am

As an employee of a Mrs. Fields store in Wisconsin, I have been disrespected by my store owners and management team numerous times, this includes harassment. This Mrs. Fields store does not follow cleaning requirements, the “made fresh daily” on all cookie products, and minor labor laws (I am legally allowed to work 5 hours maximum during school days and have had to work more, without a break). I would not reccomend working at any Mrs. Fields establishment and am seeking employment elsewhere.


anonymous July 26, 2011 at 2:51 am

I agree with Wisconsin, Mrs. Fields is and awful place to work. I worked in Mrs. Fields in New York. I have been disrespected by the owners, manager and supervisor. I heard the owners, who are also the managers, say racial slurs, and verbally harrass other employees including myself. We get paid minimum wage. $8.00 an hour sounds like a dream and in my case it is. There is no overtime pay. Any hours over 40 are paid at your regular rate and applied to a future check of less than 40 hours or paid in cash. If your time is not 100 percent committed to the store the manager will spitefully cut your hours and/or days, so that means there’s no way to further your education. There is no opportunity for advancement. It is a family owned franchise so only family gets the management jobs.The cookies are not made fresh. Any cookies from the night before are wrapped up and saved for the following day.The cookie case’s humidifier is broken so the cookies are never warm. The establisments has no ventilation and you can expect temperatures of 96 degrees on a cold summer day. It’s a horrible place to work so people please be aware!!! It’s just a dead end job that takes you nowhere and just a waste of time.


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