Symantec Corporation Job Description

Symantec was founded in 1982 by visionary computer scientists. The company has evolved to become one of the world’s largest software companies with more than 18,400 employees in more than 40 countries. We provide security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information-driven world against more risks at more points, more completely and efficiently than any other company.

Symantec Corporation Duties and Responsibilities

• Sr Customer HUB Agent

The Sr Customer HUB Agent acts as the first point of contact for Symantec Enterprise Customers seeking technical support; responsible for routing incoming calls from around the world correctly based on the customer request and provide low level support by answering basic technical and general questions for the customer and also providing any necessary technical translations with Engineers as needed. The agent is in place will provide first level quality customer service, resulting in 100% customer satisfaction the ‘very first time around’. Answering incoming calls and emails from Enterprise (business-to-business) customers, quickly establishing customer requirements and thereby advising the customer on the best solution to their issue. Each representative takes responsibility towards specific language queues and adheres to defined service level agreements. Where appropriate, customers are routed to the relevant departments. A strong focus lies on filtering incoming calls to Enterprise Technical Support, depending on the customer’s technical support entitlement. This also includes selling support when appropriate. In association with our sister Technical Services Centers, 24 x 7support is provided. A wide range of procedural questions for internal and external customers are answered directly by the team, proactively following up on customer cases in order to ascertain customer satisfaction and exceeding customers’ expectations. Doing so, the team adheres to process documentation to ensure consistency and quality. All representatives proactively share knowledge and disseminate information to team members on a local and global basis. They constantly use customer feedback to assist in improving Symantec products and procedures, as well as the team’s services and work processes. Perform limited, initial triage of customer cases with documented solutions and/or workarounds; Translation services to support GESS; deflect non-technical customer issues to support GRID operational efficiencies; identify self-service documentation gaps; and participation in limited project work as delegated.

Sr Customer HUB Agent Salary: No data available

• Senior Unix Technical Support Engineer

The Senior Unix Technical Support Engineer provides technical phone support to customers using Symantec Storage and Systems Management products, including: Storage Foundation, Cluster Server, Command Central Storage and Volume Replicator, among others. You will work closely with the customer to resolve complex UNIX system-level problems. Your typical customer may be a senior systems administrator, consultant or DBA; Investigate, diagnose, and analyze technically difficult and/or highly critical problems. These include OS panics, system hangs, data and file system corruption, and network problems on Solaris, LINUX, AIX and HP-UX.

Senior Unix Technical Support Engineer Salary: No data available

• Inside Sales Representative

The Inside Sales Representative drives MidMarket opportunities (typically 100-1000 employee customers) with partners and customers; establish a strong, trust-based working relationship with key partner sales, marketing, engineering, and management contacts to be their trusted MidMarket business advisor. Activities include: providing selling direction, facilitation of sales calls with partners and customers, in-depth product and licensing education and any other information related to selling Symantec solutions; business-to-Business Inside Sales handling all stages of the sales cycle: Pipeline Management, Forecasting, Prospecting, Sales Account Management; prepare activity and forecast reports per instructions; basic account and territory planning; selling to a variety of buying influences, generally up to mid-level managers; work on sales problems of moderate scope, in product set, breadth of sales cycle or teaming model; assignments are sales process oriented with some instruction and training given; performance is measured by bookings attainment of a team quota, and activities that drive sales and pipeline growth; and work in a team model, which may include both inside sales and field sales, Software Engineers, other sales specialists, and partners.

Inside Sales Representative Salary: No data available

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