Customer Service Support Job Description

by Publishing Team on September 6, 2010

The Customer Service Support provides technical assistance to customers on company supported computer applications. The Customer Service Support performs problem troubleshooting, evaluates and provides advice on required actions to be done.

Tasks of a Customer Service Support

  • The Customer Service Support responds to requests for technical assistance thru phone, email, or in person
  • The Customer Service Support diagnoses technical hardware and software issues and recommends appropriate solution
  • The Customer Service Support follows a standard set of procedures when responding to customer requests or inquiries
  • The Customer Service Support conducts research on questions using available information resources
  • The Customer Service Support keeps a detailed log of all customer interactions and prepares activity reports
  • The Customer Service Support administers the Help desk software

Degrees and Training to Become a Customer Service Support

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