The Personal Services Manager supervises and coordinates activities of personal service workers, such as supervisors of flight attendants, hairdressers, or caddies.
Tasks for Personal Services Manager
- Personal Service Managers assign work schedules, following work requirements, to ensure quality and timely delivery service.
- Personal Service Manager inspects work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.
- The Personal Service Manager trains workers in proper operational procedures and functions, and explain company policies.
- The Personal Service Manager observes and evaluates workers’ appearance and performance to ensure quality service and compliance with specifications.
- The Personal Service Manager meets with managers and other supervisors to stay informed of changes affecting operators.
- The Personal Service Manager informs workers about interests and special needs of specific groups.
- The Personal Service Manager applies customer/ guest feedback to service improvement efforts.
- The Personal Service Manager resolves customer complaints regarding worker performance and services rendered.
- The Personal Service Manager requisition necessary supplies, equipment, and services.
- The Personal Service Manager analyzes and records personnel and operational data, and write related activity reports.
The Personal Service Manager needs knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. The Personal Service Manager needs knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. The Personal Service Manager needs knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. The Personal Service Manager needs knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
The Personal Service Manager needs knowledge of human behavior and performance, individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral affective disorders. The Personal Service Manager needs knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. The Personal Service Manager needs knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. The Personal Service Manager needs knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. The Personal Service Manager needs knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. The Personal Service Manager needs knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Work Functions for the Personal Service Manager
- The Personal Service Manager analyzes information and evaluates results to choose the best solution and solves problems.
- The Personal Service Manager performs for people or deals directly with the public. This includes serving customers in restaurants and stores, and receiving clients and guests.
- The Personal Service Manager observes, receives, and otherwise obtains information from all relevant sources.
- The Personal Service Manager monitors and reviews information from materials, events, or the environment, to detect or assess problems.
- The Personal Service Manager provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- The Personal Service Manager develops specific goals and plans to prioritize, organizes, and accomplishes your work.
- The Personal Service Manager develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
- The Personal Service Manager develops constructive and cooperative working relationships with others, and maintains them over time.
- The Personal Service Manager identifies information by categorizes, estimates, recognizes differences or similarities and detecting changes in circumstances or events.
The Personal Service Manager must give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. The Personal Service Manager is supposed to actively look for ways to help people. He is supposed to work with employees and clients in ways to improve their situation as part of the job function.