Hotel General Manager Job Description

The Hotel General Manager is the one in-charge or supervising the daily operations of a hotel.

The Primary Objectives of a Hotel General Manager:

  • The Hotel General Manager primary objective is to oversee all daily operations in a hotel.
  • The Hotel General Manager primary objective is to make sure that the guests only get the best customer service.
  • The Hotel General Manager primary objective is in-charge of the hotel personnel.

The Hotel General Manager is the one in-charge of the daily operations in a hotel. The Hotel General Manager oversees a the hotel’s employees and the practical services that concerns customers like housekeeping, guest services, catering, finance, banquets, marketing and many more. The Hotel General Manager is also in-charge of the personnel. The Hotel General Manager is still the person that recruits as well approve new staffs, monitor, train and plan work schedules.

The Hotel General Manager addresses the complaints of the customers if other hotel employees are unable to handle it properly. There are times that Hotel General Manager greets customers, especially the important figures and frequent guests. The Hotel General Manager makes sure that any meeting, seminars, conference or any special events held at the hotel run smoothly and that the supplies as well as the security are in place.

The Hotel General Manager can have other obligations and they are dependent on the type of hotel. The Hotel General Manager working at resort hotels will supervise the appropriate functioning of swimming pools, golf courses and spas. The Hotel General Manager at an extended-stay hotel makes sure that the kitchen fully equipped as well as everything will work properly among others.

The Hotel General Manager knowledge requirements

  • The Hotel General Manager must demonstrate leadership skills.
  • The Hotel General Manager must act as liaison between hotel guests and the staff.
  • The Hotel General Manager must possess outstanding communication, verbal and written, skills.
  • The Hotel General Manager must represent the hotel in a knowledgeable and articulate manner because he/she the “face” of the hotel.
  • The Hotel General Manager must oversee the every day fiscal workings of the hotel.
  • The Hotel General Manager must have at least four to five years of working experience in a hotel.
  • The Hotel General Manager must check hotels to collect information and examine surroundings and settle on what needs to be completed.
  • The Hotel General Manager must be in touch with other managers in planning huge events.
  • The Hotel General Manager must make decisions and create plans about managing the hotel.
  • The Hotel General Manager must handle the money and record payments through computer.
  • The Hotel General Manager must update their knowledge about the community and assist customers in understanding what they can do in the area.

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