Bill Collectors Job Description

The Bill Collectors must locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.

Tasks for Bill Collectors

• The Bill Collector arranges for debt repayment or establishes repayment schedules, based on customers’ financial situation.
• The Bill Collector locates and notifies customers of delinquent accounts by mail, telephone, or personal visits to solicit payments.
• The Bill Collector advises customers of necessary actions and strategies for debt repayment.
• The Bill Collector persuades customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return merchandise.
• The Bill Collector confers with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• The Bill Collector locates and monitors overdue accounts, using computers and a variety of automated systems.
• The Bill Collector answers customer questions regarding problems with their accounts.
• The Bill Collector records information about financial status of customers and status of collection efforts.
• The Bill Collector traces delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• The Bill Collector sorts and files correspondence, and performs miscellaneous clerical duties such as answering correspondence and writing reports.

Knowledge requirements for Bill Collectors

• The Bill Collector must have knowledge of principles and processes for providing customer and personal services. This includes customer needs, assessments, meeting quality standards for services, and evaluation of customer satisfaction.
• The Bill Collector needs knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• The Bill Collector needs knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• The Bill Collector needs knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• The Bill Collector needs knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• The Bill Collector needs knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Skill requirements for Bill Collectors

• The Bill Collector gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• The Bill Collector must be able to talk to others to convey information effectively.
• The Bill Collector must be able to do time management. This includes managing their time as well as the time of others in their staff.
• The Bill Collector is expected to use mathematics to solve problems in their job function.
• The Bill Collector must be aware of others’ reactions and understanding why they react as they do.
• The Bill Collector must be able to communicate effectively in writing as appropriate for the needs of the audience.
• The Bill Collector must understand the implications of new information for both current and future problem solving and decision making.
• The Bill Collector must consider the relative costs and benefits of potential actions to choose the most appropriate one.
• The Bill Collect uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

The Bill Collector must observe, receive and otherwise obtain information from all relevant sources in order to find and collect from the overdue account or person. The Bill Collector uses computers and computer systems to program, write software, set up functions, enter data, or process information. The Bill Collector provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. The Bill Collector enters, transcribes, records, stores, or maintains information in written or electronic/magnetic form. The Bill Collector communicates with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. The Bill Collector handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiation with others. The Bill Collector develops specific goals and plans to prioritizes, organize, and accomplish your work.

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