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The Brokerage Clerks need knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The Brokerage Clerks needs knowledge of administrative duties and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. The Brokerage Clerks need knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. The Brokerage Clerk needs knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. They need knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
The Brokerage Clerk must give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. The Brokerage Clerk must have the skill to talk to others to convey information effectively. The Brokerage Clerk actively looks for ways to help their clients. They must have the skill to understand written sentences and paragraphs in work related documents. The Brokerage Clerk must have the skill to manage their time and the time of the crew in order to keep proper focus on the client and their needs. The Brokerage Clerk needs the skill to understand the implications of new information for both current and future problem solving and decision making. They also need the skill to be aware of others’ reactions and understanding why they react as they do. Often they use mathematics to resolve work related problems. The Brokerage Clerk needs the skill to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. The Brokerage Clerk considers the relative costs and benefits of potential actions to choose the most appropriate one.
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