Cargo Agent Job Description

A Cargo Agent job function is to expedite and route movement of incoming and outgoing cargo and freight shipments.

Primary objects for Cargo Agents:

  • The Cargo Agent is concerned with making sure that the cargo is expedited properly either by airline, train, or trucking.
  • The next concern of a Cargo Agent is to make sure that they properly take orders from customers and arrange pickup of freight and cargo for delivery to loading platform.
  • The Cargo Agent is concerned with preparing and examines bills of lading to determine shipping charges and tariffs.

The Cargo Agents have many different tasks that they need to follow while doing their jobs. The following is some of the tasks:

  • A Cargo Agent negotiates and arranges transport of goods with shipping or freight companies.
  • A Cargo Agent notifies consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery.
  • A Cargo Agent advises clients on transportation and payment methods.
  • A Cargo Agent prepares manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmits data to destinations.
  • A Cargo Agent determines methods of shipment, and prepares bills of lading, invoices, and other shipping documents.
  • A Cargo Agent checks import/export documentation to determine cargo contents, and classify goods into different fees and tariff groups, using a tariff coding system.
  • A Cargo Agent estimates freight or postal rates, and records shipment costs and weights.
  • A Cargo Agent retrieves stored items and trace lost shipments as necessary.
  • A Cargo Agent packs goods for shipping, using tools such as staplers, strapping machines, and hammers.
A Cargo Agent is required to have knowledge and skills about certain parts of their job function.

  • The Cargo Agent must have knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • The Cargo Agent must have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • The Cargo Agent also must have a good knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • The Cargo Agent must also have good reading comprehensive skills. The ability to understand written sentences and paragraphs in work related documents.
  • The Cargo Agent must give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
  • The Cargo Agent skills require critical thinking ability. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • The Cargo Agent must have the ability to speak to others to convey information effectively in order to make sure that the cargo is handled properly.
  • The Cargo Agent must be able to bring others together and trying to reconcile differences.
  • The Cargo Agent must identify the many complex problems and review related information to develop and evaluate options and implement solutions.
  • The Cargo Agent must be able to manage their time and the time of others.

Abilities of a Cargo Agent:

  • A Cargo Agent must have the abilities to listen to and understand information and ideas presented through spoken words and sentences.
  • A Cargo Agent must have the ability to communicate information and ideas in speaking so others will understand.
  • The Cargo Agent must have the ability to read and understand information and ideas presented in writing.
  • The Cargo Agent must be able to see details at close range within a few feet.
  • The Cargo Agent must have the ability to apply general rules to specific rules to specific problems to produce answers that make sense.
  • The Cargo Agent must have the ability to organize, plan, and prioritize work developing specific goals.
  • The Cargo Agent monitors and reviews information from materials, events, or the environment, to detect or assess problems.
  • The Cargo Agent must document information by entering, transcribing, recording storing, or maintaining information in written or electronic/magnetic form.

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