Manager of Retail Sales Job Description

The Manager of Retail Sales directly supervises sales workers in a retail establishment or department. Their duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Tasks for Managers of Retail Sales

  • The Manager of Retail Sales provides customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • The Manager of Retail Sales directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • The Manager of Retail Sales monitors sales activities to ensure that customers receive satisfactory service and quality goods.
  • The Manager of Retail Sales inventories stock and reorders when inventory drops to a specified level.
  • The Manager of Retail Sales instructs staff on how to handle difficult and complicated sales.
  • The Manager of Retail Sales hires, trains, and evaluates personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • The Manager of Retail Sales assigns employees to specific duties.
  • The Manager of Retail Sales enforces safety, health, and security rules.
  • The Manager of Retail sales examines merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • The Manager of Retail Sales plans budgets and authorizes payments and merchandise returns.

The Manager of Retail Sales needs knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The Manager of Retail Sales needs knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. The Manager of Retail Sales needs knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. The Manager of Retail Sales needs knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. The Manager of Retail needs knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. The Manager of Retail Sales needs knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. The Manager of Retail Sales needs knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

The Manager of Retail Sales performs for or works directly with the public. The Manager of Retail Sales performs for people or deals directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. The Manager of Retail Sales is responsible for getting information. This is normally done by observing, receiving, and otherwise obtaining information from all relevant sources. The Manager of Retail Sales organizes plans and prioritizes their work duties. They can develop specific goals and plans to prioritize, organize, and accomplish your work. The Manager of Retail Sales must be able to communicate with Supervisors, Peers, or Subordinates. They are responsible for providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person. The Manager of Retail Sales resolves conflicts and negotiates with others. They are responsible for handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiate with others.

The Manager of Retail Sales must identify objects, actions, and events. The Manager of Retail Sales must identify information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. The Manager of Retail Sales establishes and maintains interpersonal relationships. The Manager of Retail Sales develops constructive and cooperative working relationships with others, and maintains them over time. The Manager of Retail Sales is responsible for guiding, directing, and motivating subordinates. Normally they provide guidance and direction to subordinates, including setting performance standards and monitor the performance as the actions are being completed. Most Managers’s of Retail Sales coach and help develop others on the staff to help them to improve their knowledge and skills. It is important for the Manager of Retail Sales to identify the developmental needs of others so they can better coach, mentor, or otherwise help in their improvement.

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