Customer Service Quality Assurance Personnel Resume

by admin on December 8, 2010

John Smith
123 Any Town · USA 98109 · (425) 555.0139

Summary of Qualifications

I enjoy a challenging work environment and get along well with co-workers. I am a fast learner and know my ability to develop rapport with others and my open communication style would make me a valuable asset to your team.

  • Proven ability to train, supervise and motivate, and evaluate customer service representatives.
  • People oriented; enjoy working directly with customers and the general public.
  • Fully committed to providing the highest possible standards of customer service and support.
  • Fluently reads and writes English, Spanish and Italian.

Professional Experience

Gretag Macbeth, LLC – Any Town, USA 2000 to Present

Customer Service Quality Assurance
  • I implement ISO 9001-2000 worldwide. Created and chaired a management team of employees to perform internal audits and training sessions that accomplished the goal of achieving and maintaining ISO certification.
  • I manage the HR function in the areas of staffing and training.
  • I built a teamwork environment that encouraged hard work and collaboration.
  • I ensure workflow efficiencies, customer service excellence, and quality assurance.
  • I manage all aspects of customer service and order fulfillment for the e-Business department.

Middletown Recreation and Parks Department – Any Town, USA 1997 to 2000

Quality Assurance Specialist and Client Service Rep.
  • I resolve issues involving account discrepancies, product delivery and cost allocation.
  • I am in charge in planning and utilizing cost-effective shipping procedures to handle a business growth of 35%.
  • I train and motivate personnel in areas of customer service, invoicing management and display merchandising.
  • I work out diplomatic approach to resolving problematic issues; put customers at ease.
  • I work out diplomatic approach to resolving problematic issues; put customers at ease.

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