John Smith
123 Any Town · USA 98109
someone@example.com · (425) 555.0139
Summary of Qualifications
I enjoy a challenging work environment and get along well with co-workers. I am a fast learner and know my ability to develop rapport with others and my open communication style would make me a valuable asset to your team.
- Proven ability to train, supervise and motivate, and evaluate customer service representatives.
- People oriented; enjoy working directly with customers and the general public.
- Fully committed to providing the highest possible standards of customer service and support.
- Fluently reads and writes English, Spanish and Italian.
Professional Experience
Gretag Macbeth, LLC – Any Town, USA 2000 to Present
Customer Service Quality Assurance
- I implement ISO 9001-2000 worldwide. Created and chaired a management team of employees to perform internal audits and training sessions that accomplished the goal of achieving and maintaining ISO certification.
- I manage the HR function in the areas of staffing and training.
- I built a teamwork environment that encouraged hard work and collaboration.
- I ensure workflow efficiencies, customer service excellence, and quality assurance.
- I manage all aspects of customer service and order fulfillment for the e-Business department.
Middletown Recreation and Parks Department – Any Town, USA 1997 to 2000
Quality Assurance Specialist and Client Service Rep.
- I resolve issues involving account discrepancies, product delivery and cost allocation.
- I am in charge in planning and utilizing cost-effective shipping procedures to handle a business growth of 35%.
- I train and motivate personnel in areas of customer service, invoicing management and display merchandising.
- I work out diplomatic approach to resolving problematic issues; put customers at ease.
- I work out diplomatic approach to resolving problematic issues; put customers at ease.