Lodging Manager Job Description

The Lodging Manager plans, directs, or coordinates activities of an organization or department that provides lodging and other accommodations.

Objectives:

The Lodging Manager greets and registers guests as they enter into the establishment. The Lodging Manager answers inquiries pertaining to hotel policies and services, and resolves occupants’ complaints. The Lodging Manager assigns duties to workers, and schedules shifts in order to make sure the hotel is kept efficiently in operation. The Lodging Manager coordinates front-office activities of hotels or motels, and resolves problems. The Lodging Manager participates in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments. The Lodging Manager confers and cooperates with other managers to ensure coordination of hotel activities. The Lodging Manager collects payments, and records data pertaining to funds and expenditures. The Lodging Manager manages and maintains temporary or permanent lodging facilities. The Lodging Manager observes and monitors staff performances to ensure efficient operations and adherence to facility’s policies and procedures. One of the major duties of the Lodging Manager is to train staff members.

Activities:

The Lodging Manager observes, receives, and otherwise obtains information from all relevant sources. The Lodging Manager performs for people or deals directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. The Lodging Manager develops constructive and cooperative working relationships with others, and maintains them over time. The Lodging Manger analyzes information and evaluates results to choose the best solution and solve problems. The Lodging Manager is responsible for entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. The Lodging Manager uses computers and computer systems including hardware and software to program, write software, set up functions, enter data, or process information.

The Lodging Manager must provide information to supervisors, co-workers, and subordinates by telephone, in written form, E-mail, or in person. The Lodging Manager handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. The Lodging Manager convinces others to buy merchandise/goods or to otherwise change their minds or actions. The Lodging Manager is responsible to develop specific goals and plans to prioritize, organize, and accomplish their work. The Lodging Manager must have the ability to communicate information and ideas in speaking so others will understand. The Lodging Manager must have the ability to listen to and understand information and ideas presented through spoken words and sentences.

The Lodging Manager must have the ability to speak clearly so others can understand their directions. This is essential when training the staff. It is also vital when they are working with the customer in order to settle complaints or explain the policy of the hotel. The Lodging Manager must have the ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Since the Lodging Manager is working with many different people of different ethnic backgrounds they must have the ability to understand the speech of another person. The Lodging Manager needs the ability to apply general rules to specific problems to produce answers that make sense. The Lodging Manger must have the ability to combine pieces of information to form general rules or conclusions including finding a relationship among seemingly unrelated events.

The Lodging Manager needs the ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules for example patterns of numbers, letters, words, pictures, mathematical operations. The Lodging Manger needs the ability to read and understand information and ideas presented in writing. The Lodging Manager needs the ability to communicate information and ideas in writing so others will understand. The Lodging Manager knows that he must give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. They are use to talking to others to convey information effectively. The Lodging Manager needs the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. The Lodging Manager must be able to understand written sentences and paragraphs in work related documents