John Smith
123 Any Town · USA 98109
[email protected] · (425) 555.0139

Summary of Qualifications

I am interested in pursuing a career in Online Technical Support Representative. I consider myself a fast learner and a team player.

• Manage several project teams simultaneously spread across multiple geographic offices.
• Proficient in the installation and troubleshooting the major LAN transports such as TCP/IP and SNMP, IPX/SPX and Netbios.
• Intel, WinTel, Compaq and HP Server hardware and peripherals, Dell Server certified.

Professional Experience

Med Resorts International – Any Town, USA 2000 to Present

Web Technical Support Representative

• I am responsible for migration of extensive filePro database to MS Access utilizing tables, queries, forms, reports, macros, modules, and VBA.
• I troubleshoot and diagnose UNIX, filePro, PC, and MS Windows related problems for in-house staff.

I am in charge in resolving problems and questions from Technical Support.

I work with Customers, Vendors, and staff to produce Network designs.

Telecommunications Cable– Any Town, USA 1997 to 2000

Online Technical Support Representative

• I product knowledge expert in computer hardware and software for both residential and corporate products.
• I provide Project Management with strict deadlines and tight budgets, while balancing resources, for LAN, SAN and Application Integration projects.
• I formulate and implemented the roll out of an IBM MQSeries middleware product.
• I am responsible for administration, hiring, technical training, mentoring, and team building.
• I coordinate and wrote appropriate system test plans, and conducted the testing and implementation.