The Customer Service Personnel interacts with customers in response to inquiries, requests, concerns regarding a particular product or service. As with Customer Service Managers, a Customer Service Personnel can be hired in restaurants and offices, call centers, or retail stores.
Tasks of Customer Service Personnel
- The Customer Service Personnel interacts directly with customers thru telephone, email or in person
- The Customer Service Personnel handles and resolves customer complaints and escalates to Manager when needed
- The Customer Service Personnel replies promptly to inquiries made by customers
- The Customer Service Personnel processes applications, requests, order, and forms
- The Customer Service Personnel controls and directs unresolved issues to authorized resource
- The Customer Service Personnel performs customer verifications
- The Customer Service Personnel maintains a detailed log of inquiries, comments and complaints, including customer transactions, interactions, and actions taken
- The Customer Service Personnel acquires and assess pertinent information to handle inquiries and complaints
- The Customer Service Personnel conducts follow-ups on customer interactions
- The Customer Service Personnel manages customer’s accounts
- The Customer Service Personnel acts as liaison between customer and different departments