Customer Service Personnel Job Description

The Customer Service Personnel interacts with customers in response to inquiries, requests, concerns regarding a particular product or service. As with Customer Service Managers, a Customer Service Personnel can be hired in restaurants and offices, call centers, or retail stores.

Tasks of Customer Service Personnel

  • The Customer Service Personnel interacts directly with customers thru telephone, email or in person
  • The Customer Service Personnel handles and resolves customer complaints and escalates to Manager when needed
  • The Customer Service Personnel replies promptly to inquiries made by customers
  • The Customer Service Personnel processes applications, requests, order, and forms
  • The Customer Service Personnel controls and directs unresolved issues to authorized resource
  • The Customer Service Personnel performs customer verifications
  • The Customer Service Personnel maintains a detailed log of inquiries, comments and complaints, including customer transactions, interactions, and actions taken
  • The Customer Service Personnel acquires and assess pertinent information to handle inquiries and complaints
  • The Customer Service Personnel conducts follow-ups on customer interactions
  • The Customer Service Personnel manages customer’s accounts
  • The Customer Service Personnel acts as liaison between customer and different departments

Degrees and Training to Become a Customer Service Personnel

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