The Government Eligibility Interviewer determines eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Job Function
The Government Eligibility Interviewer answers applicants’ questions about benefits and claim procedures. The Government Eligibility Interviewer job is to interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. The Government Eligibility Interviewer interprets and explains information such as eligibility requirements, application details, payment methods, and applicants’ legal rights. The Government Eligibility Interviewer initiates procedures to grant, modify, deny, or terminate assistance, or refer applications to other agencies for assistance. The Government Eligibility Interviewer compiles, records, and evaluates personal and financial data in order to verify completeness and accuracy, and to determine eligibility status. The Government Eligibility Interviewer must interview and investigate applicants for public assistance to gather information pertinent to their applications. The Government Eligibility Interviewer checks with employers or other references to verify answers and obtain further information. The Government Eligibility Interviewer keeps records of assigned cases, and prepares required reports. The Government Eligibility Interviewer schedules benefits claimants for adjudication interviews to address questions of eligibility. The Government Eligibility Interviewer prepares applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
Knowledge and Skills
The Government Eligibility Interviewer needs knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The Government Eligibility Interviewer needs knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. The Government Eligibility Interviewer needs knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. The Government Eligibility Interviewer needs knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. The Government Eligibility Interviewer needs knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. The Government Eligibility Interviewer needs knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
The Government Eligibility Interviewer must give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. The Government Eligibility Interviewer must understand written sentences and paragraphs in work related documents. The Government Eligibility Interviewer must be able to talk to others to convey information effectively. The Government Eligibility Interviewer must be able to communicate effectively in writing as appropriate for the needs of the audience. The Government Eligibility Interviewer needs the skill to understand the implications of new information for both current and future problem solving and decision making. The Government Eligibility Interviewer needs to be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. The Government Eligibility Interviewer needs to be actively looking for ways to help people. The Government Eligibility Interviewer needs to be able to select and use training methods and procedures appropriate for the situation when learning or teaching new things.
The Government Eligibility Interviewer needs the ability to read and understand information and ideas presented in writing. The Government Eligibility Interviewer needs the ability to speak clearly so others can understand their directions. The Government Eligibility Interviewer needs the ability to communicate information and ideas in writing so others will understand. The Government Eligibility Interviewer needs the ability to communicate information and ideas in writing so others will understand. The Government Eligibility Interviewer needs the ability to tell when something is wrong or is likely to go wrong. It does not always mean that the Government Eligibility Interviewer must solve the problem. The Government Eligibility Interviewer needs the ability to identify and understand the speech of another person. They work with many different people with different manners of speaking so it is vital that they recognize different accents, as well as, different manners of speaking. The Government Eligibility Interviewer needs the ability to see things at a very close range. Often they are working with documents etc. that require continuous reading and understanding using their near vision.