The Bank Teller is in charge of receiving money, checks, or other negotiable instruments from customers and applying them to the appropriate accounts.
- The Bank Teller must cash checks and pay out money after verifying that signatures are correct.
- The Bank Teller must make sure that written and numerical amounts agree and that that accounts have sufficient funds to process transactions.
- The Bank Teller receives checks and cash for deposit, verifies amounts, and checks the accuracy of deposit slips.
- The Bank Teller needs to check for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Bank Tellers enters customers’ transactions into computers in order record of all transactions and issue receipts. The Bank Teller needs to be able to identify transaction mistakes when debits and credits do not balance. The Bank Teller needs to be able to balance their cash drawer at the end of the shift and sometimes in the middle of the shift if a customer feels that their transaction was not properly taken care of and they are having a problem. The Bank Teller must prepare and verify cashier’s checks for customers. Money that is received must be arranged in cash boxes and coin dispensers according to the denomination by the Bank Teller.
The Bank Teller processes transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits. The Bank Teller must receive mortgage, loan or public utility bill payments, verifying payment dates and amounts due. Since from time to time there maybe discrepancies’ concerning the customer’s accounts the Bank Teller is called upon to resolve these issues. When a bank customer believes that his account is not correct; being short or over then the Bank Teller needs to be able to do the reconciliation to the satisfaction to both the customer and the bank or credit union.
The Bank Teller is responsible to explain, promote or sell products or services such as traveler’s checks, savings bonds, money orders, and cashier’s checks using computerized information about the customers to tailor recommendations. Some of these duties require the Bank Teller to be able to do clerical tasks such as typing, filing, and microfilm photography. It is very important that a Bank Teller knows how to use a computer, has the ability to type, and can use other office equipment. The Bank Teller must monitor bank vaults to ensure cash balances are correct. When the cash supply needs to be ordered the Bank Teller must comply on a daily basis. The Bank Teller needs to be able to sort and file deposit slips and checks in the proper bank accounts. The Bank Teller is the one who receives and counts daily inventories of cash, drafts, and travelers’ checks. The Bank Teller is the one who processes and maintains records of customer loans and mortgage payments. The Bank Teller is the one receives the armored car deposits and must be able to count, verify and post the deliveries. The Bank Teller must compute financial fees, interest and service charges that are applied to each customer’s account. The Bank Teller obtains and process’s the information required for opening accounts, savings plans and purchasing bonds. The Bank Teller is held accountable to compose type and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items. The Bank Teller issues checks to bond owners in settlement transactions.
The Bank Teller informs customers about foreign currency regulations, and computes transaction fees for currency exchanges. The Bank Teller must be able to quote unit exchange rates, following daily international rate sheets or computer displays. Often the Bank Teller prepares work schedules for staff depending on his position and the size of the branch where he/she works.
Bank Teller Capabilities:
- The Bank Teller must have the ability to communicate information and ideas in speaking so others will understand.
- The Bank Teller must have the ability to listen to and understand information and ideas presented through spoken words and sentences.
- The Bank Teller must have the ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules using patterns of numbers, letters, words, pictures, mathematical operations etc.
- The Bank teller must have a good ability to add, subtract, multiply or divide quickly and correctly.
- The Bank Teller must have the ability to see details at close range understanding information presented in writing.