Mary S. Bond

123 Main Streets · USA 98109

[email protected] · (425) 555.0139

Summary of Qualifications

I worked over a large department of employees that handled all the customers’ needs.

v  Helped with customer product problems, exchanges and refunds.

v  Customer needs in finding the right products and services to suit their needs.

v  Trained the new employees and kept the older employees up-to-date on new policy…

v  Observed and evaluated employees for future raises and bonus programs.

v  Planned, prepared and devised work schedules according to budget

v  High School Diploma or Equivalent, Associate Degree in Business

Professional Experience

Handy world – Any Town, USA                                                                               2000 to Present

Customer Service Supervisor

In charge of coordinating activities of workers engaged in customer service activities, maintained schedules, and took charge of the departmental budget.

Maintained a well run department that handled customer service functions and handled complaints resolving 90% which is a great score knowing that it is impossible to please everyone. The unresolved issues were taken care of by refunds and with only a 10% refund ration saved company thousands of dollars.

• Reduced refund rate and increased new customer’s satisfaction.
• Liaison between other department resolving inner-store conflicts.

adventure works – Any Town, USA                                                                            1997 to 2000

Customer Service Supervisor

Served as Supervisor over Customer Service while maintaining the head over the cashiers.

I worked with department in training and supervising their method of customer care. Making sure that customer satisfaction was met. I also was in charge of my department’s schedules and the cashiers scheduling keeping a balanced budget in both departments.

• I designed return policy slips and customer complaint reviews in order to review and help build up relationship with all customers and employees.
• I was successful increasing customers and resolving inner store conflicts…
• Played key role in design of inter-office collaboration helping to resolve problems and working together in better unison.
• Significantly reduced time required to prepare and distribute disputes among employee’s and resolve customer complaints.