The Cashier is normally responsible for the receiving and disbursement of money in retail establishments other than financial institutions.
Primary Responsibilities:
- The Cashier accepts cash for product or services sold.
- The Cashier will give change to the customer on receipt of payment for the product or service sold.
- The Cashier maybe required bagging, box or gift wrap merchandise for the customer.
- The Cashier may be a server of food and required to deliver food, give ticket out to customer and then collect for the meal.
- The Cashier may also be a preparer of food items as well as taking cash for the product.
Many Cashiers work in an environment that requires them to be able to multi task. You might work in a donut shop for instances so you would be required to load donuts in boxes for the customer before you accept cash for the product. In other cases a Cashier might work in a restaurant and be required to seat people, take orders for their meal, and prepare drinks or salads while watching the cashier station to collect from those who have completed eating their meals.
The most common type of Cashiers are those who work in retail outlets like Wal-Mart, K-mart etc. or those who work in grocery stores. In those cases you are required to scan each item making sure that the customer is being properly charged before you total and charge them for their order. When the order is completed you are expected to bag the product and place in the customer’s cart.
The Cashier is required to be friendly, answer customer questions, and be as helpful as possible to the customers finding what they need in the store. Many Cashiers might work in departments organizing or helping to clean up after hours. When you are at the front of the business you are required to greet each customer with a smile and a warm hello. Cashier counts money in the cash drawer before the shift begins, takes a reading on the sales, often clearing out the cash register for her new start. When the shift is over you are required to take a reading initial your end total and do an accounting of the cash that is in your drawer. In order to get an appropriate balance you will need to subtract the amount of cash that you started with from your ending balance leaving you with the amount of cash, checks and credit card totals that you are expected to have in order to balance for the shift.
When working with the customer the Cashier is expected to issue a receipt for the products they sold them, along with issuing refunds for returns and giving credits when it is due in order to help your customer with the proper transaction. You are required in some cases to receive food stamps and coupons when you are working with grocery items. In most business’s you will be required to work with debt cards and credit cards. Some businesses will not accept checks but if they do then you must take the proper procedures to make sure that you get all the vital information necessary.
Many Cashiers receive the customer complaints and if so required you are to help handle them. Cashiers often are told to call management or someone from Customer Service department to help handle complaints but this still means that you are responsible to be as polite as possible to the customer and assure them that their problem is important and you are turning them over to someone who can handle their situation to their satisfaction. Customer complaints are a major concern for most businesses so that is why as a cashier that you must never turn away a complaint but finds someone to handle it for the customer.
In some cases the Cashier is required to keep balance sheets and reports for the business. You record the number of transactions for the day, week, and month along with balances for your shift. The head Cashier might find that they are responsible to keep records for the whole shift. Cashiers also stock shelves, mark prices on items and pay vendors from their cash drawers. A Cashier must have good communication skills and the ability to do some basic accounting as well as have knowledge of the cash register.