John Smith
123 Any Town · USA 98109
[email protected] ¬∑ (425) 555.0139

Summary of Qualifications

My objective is to become a customer service representative offering my skills and knowledge in achieving customer satisfaction as well as meeting or surpassing company expectations.

• Excellent knowledge in the customer service and support.
• Strong rapport with customers, extensive skills in management, very professional and reliable person.
• Powerful leadership skills and strong ability to manage and motivate staff.

Professional Experience

Cambridge Telecommunications – Any Town, USA 2000 to Present

Customer Service Manager

• I am responsible for the supervision of a staff of twenty-eight people within the customer service department.
• I manage the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Successful account retention record of 98%.
• I perform market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
• I engage in training management personnel in operations and supervision.

Braintree Digital Inc. – Any Town, USA 1997 to 2000

Customer Service Representative

• I provide support to the sales team, ensuring all sales and service objectives were met.
• I work with new customers in the development of new accounts and the implementation of new systems.
• I assist in the development of new policies and procedures.
• I perform market research surveys on customer needs and requirements.